Order Cancellation Before Shipment: You may request to cancel your order as long as it has not yet been shipped. To cancel an order, please contact us immediately at uczoshop@gmail.com with your order number and the reason for cancellation. We will make every effort to accommodate your request.
Order Cancellation After Shipment: Once your order has been shipped, it cannot be cancelled. In this case, you will need to follow our Refund Policy below once you receive the product.
Refund Policy:
We offer refunds under the following circumstances:
Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please notify us within 7 days of receiving the order. To process your refund, please email us at uczoshop@gmail.com with the following information:
Your order number. Clear photographs or videos showing the damage or defect. A brief description of the issue. Once we have verified the issue, we will offer you a full refund or a replacement, depending on product availability and your preference.
Incorrect Products: If you receive a product that is different from what you ordered, please notify us within 7 days of receiving the order. Please email us at uczoshop@gmail.com with your order number and clear photographs of the incorrect product received. We will arrange for the correct product to be shipped to you or offer a full refund, as per your preference and product availability.
Returns for Other Reasons specify the conditions, such as time frame, product condition, and any applicable restocking fees.] For returns due to other reasons, such as change of mind, you may return the product within [Insert Number] days of receiving it, provided that the product is unused, in its original packaging, and with all original tags and accessories. You will be responsible for the return shipping costs. Upon receiving and inspecting the returned product, we will process your refund, minus any applicable restocking fees. Please contact us at uczoshop@gmail.com to initiate a return for other reasons.
Refund Process:
Once your return request is approved and we have received the returned product (if applicable), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to reflect in your account. The processing time may vary depending on your bank or payment provider. Non-Refundable Items:
[Specify any non-refundable items, if applicable, such as:]
Gift cards. Downloadable software. Personalized or custom-made items (unless they are damaged or defective). [Other specific items]. Shipping Costs:
Original shipping costs are non-refundable unless the return is due to a damaged, defective, or incorrect product sent by us.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
